Refund Policy

Effective Date : 22/03/2025

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At Kinara Lifeline, we are committed to providing high-quality mental health services. We understand that circumstances can change, and we want to ensure our clients feel confident in their decision to use our services. 

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Refund Eligibility:

* Pre-Paid Sessions: In the event you are unable to attend your pre-paid sessions due to unforeseen circumstances, a refund will be issued for any unused sessions.  

* Cancellation Policy: Sessions canceled with less than 24 hours’ notice may be subject to forfeiture and may not qualify for a refund. 

* Unsuitability: Concerns regarding the suitability of a therapist or service are encouraged to be discussed with our team. Every effort will be made to provide an appropriate alternative; however, refunds may not be available.

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Refund Process:

* To request a refund, please contact our team at kinaralifeline@gmail.com.
* We will review your request and process it within 5-7 business days.
* Refunds will be issued to the original payment method.

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Exceptions:

* Refunds may not be available for services provided, such as completed therapy sessions or resources accessed.
* Refunds are not offered for consultations or assessments.
* We reserve the right to deny a refund if we determine that the request is not valid or if it violates our terms and conditions.

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Note: We encourage you to carefully consider your needs and expectations before booking services with Kinara Lifeline. If you have any questions or concerns, please do not hesitate to contact us.